Effective Date: June 3, 2026

At Mortar & Mint, we believe trust is earned — especially with an audience that's already spent money on things that didn't deliver. That's why we back CollaGum with a 90-day money-back guarantee. Please read below for the full details*.

Can I return an item?

Yes. If CollaGum isn't right for you, contact our support team at [hello@trymortarmint.com] within 90 days of receiving your order to begin the process.

Please note:

• Return shipping costs are the responsibility of the customer.
• Items must be unopened, unused, and in their original packaging to be eligible for a return.
• For hygiene reasons, we're unable to accept returns on opened or used products.
• Once your return is received and inspected, your refund will be processed to your original payment method, excluding original shipping fees.

If your order arrives damaged or something isn't right, contact us immediately and we'll resolve it.

How to Request a Refund

1. Email [hello@trymortarmint.com] with your order number and reason for the request.
2. Provide a brief explanation of why the product didn't meet your expectations.
3. Where relevant, include a photo of the product and any supporting details.
4. We'll review your request and notify you of the outcome.
5. Approved refunds are processed within 2–10 business days to your original payment method.

Shipping Costs

Original shipping fees are non-refundable. If your order was damaged in transit, send us photos and we'll arrange a replacement or refund promptly.

Damages and Issues

Please inspect your order upon arrival. If anything is defective, damaged, or incorrect, contact us straight away so we can make it right.

Exceptions / Non-Refundable Items

Items purchased at a sale or discounted price are not eligible for refunds.

*Customer satisfaction is defined as the product meeting reasonable quality standards — including packaging that arrives undamaged and presentable, powder that mixes to a smooth, consistent paste without clumping or unusual texture, and a peppermint scent that is fresh and true to the product description. This guarantee does not cover dissatisfaction with personal results, as individual outcomes vary.

* Customer satisfaction: 
The product did not meet your expectations in terms of quality - The packaging is not presentable. This guarantee does not cover dissatisfaction with personal results, as individual outcomes vary.